Can you leave my parcel in a safe place?

Depending on the service your sender has used to deliver your parcel, you may be able to tell your driver of a preferred safe place to leave your parcel before we attempt to deliver. Enter your parcel number on our tracking page to see if you are able to enter this information online. If you provide a safe place suggestion, it will need to comply with our safe place guidelines of the locations being out of sight of passing traffic and that the parcel wrapping will remain dry in any wet weather.

If your delivery doesn't require a signature and you haven't already specified a safe place, then our driver may leave your parcel in a safe place on your property and leave a card at the delivery address with details of where your parcel has been left.

Examples of suitable safe place locations are:

If your sender has requested a signature as proof of delivery then our driver will not be able to leave your parcel in a safe place. In this instance, they will attempt to deliver your parcel to a neighbour who will be asked to sign as proof of delivery. Your driver will post a card through your letterbox in this instance to inform you of which neighbour your parcel has been delivered to.