How do I return a parcel?

Firstly, you will need to check with your sender that you are able to send a return via Yodel by InPost or our Collect+ Returns service. You will be able to see this on the sender's website.

If you are able to return via Yodel by InPost or Collect+ Returns, then check if you have already been sent the documents and labels you will need to return your item to your sender. If you haven't you will need to get in touch with the sender to request these. 

Via Yodel by InPost Returns service

You will need to contact your sender to arrange for a Yodel by InPost collection from your address. At this point, you can request that our driver brings a label to attach to your return if you are unable to provide one yourself or if the parcel didn't have a returns label inside. 

On the morning of your collection, you will need to have your parcel packaged and ready for collection. Your return's collection can take place anytime between 7am-9pm however you will be provided with a two-hour collection window on the morning of the collection.

You will be able to follow your return's journey back to your sender via our tracking page.

Via Collect+ Returns service

Firstly, check if you have been provided with a Collect+ Returns label within your parcel. If you have, attach the label to your return and take your parcel to your local Collect+ Point. You can find your local Point here

If your sender has not provided a returns label then you will have to get in touch with them to provide you with either a label to attach to your return or a QR code. Take your parcel and your QR code to your local Collect+ Point who will be able to provide a label for you to attach to your return.

You can track your Collect+ return here